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    Return Policy

    HomeX only allows an order to be cancelled at its discretion, subject to HomeX recovering from the customer the costs incurred.


    The customer may only return product to HomeX for incorrect ordering and receive a credit or refund, on the following conditions:

    • The customer must contact HomeX in advance to obtain the prior consent and a goods return number, which is to be quoted on all returned paperwork.
    • Return must be made within 30 days of the date of delivery. Product must be returned to HomeX in good condition, in their original packaging, with all paper works, parts and accessories, unused and in a saleable condition, to be confirmed by HomeX after receipt.
    • Product must be adequately packed and dispatched freight prepaid, clearly labelled, to the address advised by HomeX. Product accepted for return will be credited at invoice value less a restocking fee of 15% of the original invoice value.

    *HomeX is the online store owned and opreated by Tools Depot Retail Sdn Bhd